Help with requests, fare estimates, your account or the izmigo partner driver app.
Use the form for questions about a request, an airport pickup, a fare shown in the app or your driver account. We answer by e-mail in Turkish, English and German.
Replies by email, usually within one working day
Turkish, English, German
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Quick answers
At İzmir Adnan Menderes Airport the official taxi rank is directly outside the arrivals exit of each terminal, marked with a TAKSİ sign. Domestic and international arrivals have separate exits and separate ranks. Taxis queue in order and you take the first one. If you have sent a request in the app, the driver who accepted will tell you where to meet.
Neither. İzmir applies a single tariff around the clock, with no night rate and no airport supplement. Very short trips are charged the short-distance fare of ₺210 instead of the metered amount, and trips that leave İzmir province carry 50% on top.
You pay the driver directly in the taxi, in cash or by card where the driver offers it. izmigo charges no commission or booking fee and never processes the fare. The amount is the one on the taximeter or the official fixed fare where one applies. Ask for a receipt if you need one.
Acceptance depends on how many licensed taxis are online near you. If nobody accepts within a few minutes, resend the request or, at the airport, walk to the official taxi rank outside arrivals. Late at night and in the outlying districts it can take longer; sending the request a few minutes before you need the taxi helps.
Service area
The app connects passengers with licensed taxi drivers at İzmir Adnan Menderes Airport and across the districts it serves, from Çeşme and Alaçatı to Selçuk and Bergama. Install it before you travel and send your first request once you land.
Airport
Districts and region
izmigo is a request platform, not a transport company. Coverage depends on licensed drivers being online at the time of the request.
Send a message with your route, pickup point, airport and approximate time, and the team can review it with the context already included.
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